Filing a Complaint with the FCC
You can file a complaint by:
e-mail fccinfo@fcc.gov
the Internet www.fcc.gov/complaints telephone 1-888-225-5322
telephone 1-888-225-5322
Your complaint letter should include:
- Your name, address and telephone number where you can be reached during the business day;
- the telephone number involved with the complaint;
- as much specific information about the complaint as possible;
- a description of the steps you took to resolve the complaint;
- the names and telephone numbers of the company employees that you talked with in an effort to resolve the complaint, and the dates that you talked with these employees;
- copies of bills listing the disputed charges (circle the disputed charges on the copy of the bill); and
- the relief that you are requesting (such as adjustment of charges).