Filing a Complaint with the FCC

You can file a complaint by:

     the Internet      telephone    1-888-225-5322
     telephone   1-888-225-5322    

Your complaint letter should include:

  • Your name, address and telephone number where you can be reached during the business day;
  • the telephone number involved with the complaint;
  • as much specific information about the complaint as possible;
  • a description of the steps you took to resolve the complaint;
  • the names and telephone numbers of the company employees that you talked with in an effort to resolve the complaint, and the dates that you talked with these employees;
  • copies of bills listing the disputed charges (circle the disputed charges on the copy of the bill); and
  • the relief that you are requesting (such as adjustment of charges).