Programs and Services
The Office of the Child Advocate (OCA) is not an administrator of programs. Rather, the OCA monitors and evaluates public and private agencies that are charged with the protection of children, and reviews state agency policies and procedures to ensure they protect children's rights and promote their best interest. OCA helps to:
- advocate for children at risk;
- address public policy issues concerning juvenile justice, child care, foster care, and treatment.
- review individual cases and investigate complaints;
- educate and inform the public of laws and services affecting families and children who are placed under state supervision;
- coach families, concerned citizens, and agencies to "navigate" public service and information systems and advocate for children effectively;
- review facilities and procedures of public or private institutions or residences where juveniles are placed; and
- facilitate change by bringing different agencies together to find creative solutions to difficult problems.
Sarah Eagan has served as Connecticut’s Child Advocate since September 2013. As Child Advocate, Sarah oversees the OCA's investigation, public reporting and advocacy work addressing issues across child-serving systems: education, child welfare, juvenile justice, and disability services. Sarah has participated in drafting and seeking passage of several statutory reforms on behalf of vulnerable children, including improving services for children with developmental disabilities, reducing reliance on restraint and seclusion of students, improving conditions for incarcerated youth and strengthening the safety net for abused and neglected children in foster care. As the Child Advocate, Sarah serves as the co-chair of the State's Child Fatality Review Panel where she helps to review the circumstances of children's deaths and develops recommendations for fatality prevention. Sarah participates in a variety of working groups involving community members, legislators, and state and local agency leaders seeking to improve support and services for vulnerable children throughout the state.
Prior to her appointment, Sarah served for several years as the Director of the Child Abuse Project at the Center for Children's Advocacy, a statewide non-profit law firm for children based in Hartford, Connecticut. During her years at the Center, Sarah provided individual legal representation to children and worked to ensure that abused, neglected and disabled children received the safety, emotional support, services and education that they need and deserve. Sarah began her legal career at Shipman & Goodwin LLP. Sarah is a graduate of Trinity College in Hartford, Connecticut, and the University of Connecticut School of Law.
ASSOCIATE CHILD ADVOCATE: MICKEY KRAMER, MS, RN
As Associate Child Advocate, Mickey oversees and manages the child focused operations of the OCA, including ombudsman activities and much of the office's investigatory work. She represents the Child Advocate on numerous committees, work groups and task forces charged with examining and improving the delivery of state funded services to children.
Mickey graduated from Saint Joseph College in West Hartford with a Bachelor of Science degree in Nursing and earned a Master of Science degree in Nursing from the University of Connecticut.
HUMAN SERVICES ADVOCATE: JULIE McKENNA
Julie McKenna joined the Office of the Child Advocate as an Assistant Child Advocate in July 1999. Previously, she was employed by the State Department of Children and Families as a Children’s Services Worker at Riverview Hospital for Children and Youth. Julie serves as the lead responder for the OCA to the public when there are concerns regarding the provision of state funded services to children. She assists those who contact the office in understanding and navigating complex public systems, and assesses each concern for possible violations of policy, law or best practice standards.
Ms. McKenna is a graduate of the College of William and Mary in Williamsburg, Virginia.
ASSISTANT CHILD ADVOCATE: HEATHER PANCIERA
Heather Panciera joined the Office of the Child Advocate in December 2001. Heather serves as the lead for OCA on matters related to children, youth and young adults in residential facilities and congregate care settings, including investigating concerns regarding the provision of state funded services and supports. She advocates both for the individual needs of children, youth and young adults, and for necessary systemic reforms to help these systems be more effective, efficient and accountable.
Prior to joining OCA, Heather worked for 10 years at the Department of Children and Families.
Heather holds a Bachelor's degree from the University of Connecticut School of Family Studies.
ASSISTANT CHILD ADVOCATE: FAITH VOS WINKEL, M.S.W.
Faith Vos Winkel joined the Office of the Child Advocate in July 2001. Faith serves as the lead for the OCA on matters relating to child fatality review and prevention. She convenes the Connecticut Child Fatality Review Panel (CFRP) each month which reviews all unexpected and unexplained child deaths. Faith is the Child Advocate's principal investigator on any in-depth child fatality investigation requested by the CFRP, the Governor, the General Assembly or conducted at the Child Advocate's discretion.
Child fatality reviews focus on the examination of systems and opportunities to improve policies and practices to prevent additional tragedies from occurring. Faith represents the OCA on numerous statewide committees and national initiatives focused on prevention of child injury and death.
Prior to working at OCA, Faith worked at the State Office of Protection and Advocacy for Persons with Disabilities for 15 years, advocating for the rights of persons with disabilities.
Faith holds a Bachelor’s degree from the University of Connecticut and a Master of Social Work from the University of Connecticut School of Social Work.
STAFF ATTORNEY: VIRGINIA BROWN, Esq.
ASSISTANT CHILD ADVOCATE: VALERIE LILLEY, LCSW
Valerie Lilley joined the Office of the Child Advocate in July 2019. As an Assistant Child Advocate, Valerie contributes to the office goals of monitoring and evaluating private
Valerie earned a bachelor’s degree and Master of Social Work from the University of Connecticut.
Quote of inspiration - “Not everything that is faced can be changed, but nothing can be changed until it is faced.” - James Baldwin