**DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8:00 a.m. to 4:30 p.m.

**DSS Field Offices and our staffed telephone Benefits Center (1-855-6-CONNECT or 1-855-626-6632) are closed on Wednesdays to allow our staff time to process applications, renewals and related work.

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or our automated Client Information Line at 1-855-6-CONNECT (1-855-626-6632). More about 24/7 access options at www.ct.gov/dss/fieldoffices.

Medicaid Nursing Home Reimbursement

Strike Cost Reimbursement Guidelines

Under Section 17b-340(a) of the Connecticut General Statutes (CGS), the Department may reimburse nursing facilities for extraordinary and unanticipated costs necessary to avoid an immediate negative impact on the health and safety of residents. Extraordinary circumstances are defined in federal regulations as circumstances beyond a provider's control including but not limited to strikes, fires, earthquakes, floods, or similar unusual occurrences with substantial cost effects. This web page will provide information and guidance on extraordinary and unanticipated strike related costs, reimbursement and related guidelines.

Guidelines for Strike Cost Reimbursement