o Landlords are required to complete parts of the UniteCT application and provide supporting documentation in the online portal.  All rent payments will be made directly to the landlord provided that their participation and all necessary information has been obtained to make proper payment. 

o Landlords can initiate any application on behalf of their tenants using the “landlord” portal found on the Yardi system. Here is a direct link to the portal.  

o More information on the tenant-landlord agreement can be found here.

Landlords may submit bank account information through the Yardi software for direct deposit or request a check be mailed to the addressed used on the application.  The system will then send landlords a “penny test” where they receive a couple cents to their account. Landlords will then go back to their account portal and submit how many cents they received, and then their account will be verified. All verified accounts are ready to receive funding once their tenant’s application has been approved.

Direct deposit is preferred for accurate and timely delivery of funds, however, a check could be executed and mailed to the landlord’s address give on the application.

Once logged in, go to the “tenant” tab and click the “add tenant” button. You can add as many tenants as you need. Remember, only add the tenant who is submitting the UniteCT application for their household. You do not need to add all tenants in the household.  

Landlord accounts are locked when they save certain parts of the application. Please do not add false information to your profile. If you do not have all the information available at the time of your application, you can log in at another time and submit the accurate information. If a field is showing that it is not editable, please send an email to DOH-UniteCT@ct.gov with a screenshot of your problem, and we will ask our tech support team to address your issue.  

If your address is not showing up in the system and it’s an apartment, try including the unit number in the first address line along with the street address. If this is still not working, send an email to DOH-UniteCT@ct.gov with a screenshot of your problem, and we will ask our tech support team to manually add your address.  

This means that the tenant has linked their account to another landlord. In order to override this message, please send an email to DOH-UniteCT@ct.govwith your case number and screenshot of the problem. 

The system will only allow the tax ID to be uploaded to one landlord account. If multiple landlords have different tenants who fall under the same tax ID, please choose one landlord to be the “parent” account. This landlord can go into their application, add the tax ID, then add other landlords to their account by clicking on the “user” tab and adding each landlord as a new user. Once a landlord is added as a user, they will be able to access the same tax ID number as the parent account.  

If you go under the “tenant” tab, there will be a green check mark next to all the tenants who have been submitted successfully. You do not have to submit all tenants together at the same time. 

You can edit the tenant email address by clicking the “edit” button in the top right corner of the “tenant” tab. If the system is not allowing you to edit, please email DOH-UniteCT@ct.gov with your case number and a screenshot of your problem.  

Under the property tab, there is a button to “add property” and under the tenant tab there is a button to “add property.” You can add as many properties and tenants as you need.  

It’s possible that your tenant does not know they have to submit an application if you already submitted. This is not true – both parties must submit in order for an application to be reviewed. Please remind them to check their email address for an invite link. If your tenant does not want to participate, you can contact Statewide Legal Services to speak with a mediator. Their website is https://apply.slsct.org/ and phone is 800-453-3320. 

Connecticut Bar Association:

https://www.ctbar.org/public/pro-bono-legal-aid-services

https://members.ctbar.org/page/LookingForAnAttorney

The UConn Law clinic:

https://cclc.law.uconn.edu/

Landlords can override this error. Landlords should log into their account and click on the “tenant” tab and add the tenant who has already submitted their account. Please note, all tenant information must match up perfectly (i.e. name, email address, and household address) in order for the system to link these two accounts. *If the tenant has not submitted their application yet, they can go back and edit their landlord’s email address.  

The Participation Agreement has been updated to reflect the UniteCT program changes, for anyone who has been funded the Department will be reaching back out to pay the landlords the 15% that was originally meant to be forgiven.  In addition, cases that were submitted before the updates will be receiving an update with the new terms in their online application.  The terms of UniteCT are found in the Program Participation Agreement.

Landlords can use the IRS template for a W-9 and upload it to their application. Link to W-9: Form W-9 (Rev. October 2018) (irs.gov)

Yes. Please follow the directions below. 

• Write a check and make the checks payable to "State of Connecticut - UniteCT" 
• The memo should include the “Case #” written or the tenant’s name if you do not have the Case # 
• The check should be mailed to: 
• Kathy  Woodward
• Dept. of Economic and Community Development
• Finance and Administration
• 450 Columbus BLVD –Suite 5
• Hartford CT 06103
• Email Dawn Parker at dawn.parker@ct.gov to notify that this payment has been sent and she will make a note in your file. 

It is ok to move the money within the organization, as long as the EIN number is the same for both rent units. If the tenant comes back for recertification in three months, they would need to do a new application because they would have a new lease with the new apartment number. 

Under Governor Lamont's Executive Order, all landlords must apply to UniteCT before they issue a Notice to Quit. To submit a landlord application, the tenant's email address must be provided. The landlord must initiate three different attempts to acquire the email address from the tenant. All three cases must be documented. Once the landlord has attempted to obtain the tenant's email address three different times, and the tenant has been unresponsive, then the landlord can put "DOH-UniteCT@ct.gov" as the tenant's email address. The landlord must also email DOH-UniteCT@ct.gov written proof of the three attempts to obtain the tenant's email address.

Please follow these directions when you send an email to DOH-UniteCT@ct.gov.

• Put your Case Number in the email subject line
• Include the following in the body of your email 
• Full name of your tenant 
• Your full name as the landlord 
• Full name of the person conducting the outreach to your tenant 
• Method used to contact the tenant (physical mail, email, phone call, etc). 
• Date of each of the three attempted contacts 
• Result of each attempted contact (Ex: Left Voicemail, Sent Text Message, Mailed Certified Letter)

Check out the IRS website for more details: https://www.irs.gov/newsroom/emergency-rental-assistance-frequently-asked-questions