9-1-1 Telecommunications Fund

Surcharge Rates

Funding for E9-1-1 services is generated by a surcharge levied on all phone lines of all types: wired, Voice over IP, wireless and prepaid wireless. Customers pay this surcharge to their telephone service provider who, in turn, remits it to the Division of Statewide Emergency Telecommunications (DSET). These funds pay for a number of 9-1-1 programs, including but not limited to: PSAP equipment and enhancements, network and database expenses, telecommunicator training, and subsidies to regional and multi-town dispatch centers, cities and coordinated medical emergency direction centers (CMEDs). The rate assessed by the Public Utilities Regulatory Authority (PURA) for FY 2020/21 is $0.68.

PURA Decision

The rate assessed by PURA is the result of an annual proceeding performed pursuant to Section 16-256g of the Connecticut General Statutes.  As required by Connecticut Agencies Regulations Section 28-24-10(h), DSET submits its proposed budget to PURA each year for their review.  The results of the rate-setting proceeding for fiscal year 2020-2021 are shown below:

FY 2020-2021 PURA Decision

FY 2020-2021 Surcharge Rate Calculation

DSET Budget

Below is the line-by-line DSET operational budget for the fiscal year:

FY 2019-2020 DSET Budget

E9-1-1 Fee Assessment

Prepaid Wireless Telecommunications Service

Prepaid wireless telecommunications service means a wireless telephone service that a consumer pays for in advance that allows the consumer to access the E 9-1-1 system by dialing 9-1-1, and that is sold in predetermined units or dollars that decline with use.  Prepaid wireless telecommunications includes prepaid wireless phone cards, recharge or refill authorization codes, and prepaid cell phones or other prepaid wireless devices preloaded with airtime minutes.  Prepaid wireless telecommunications service fee collection does not include wireless telecommunications services that are not paid for in advance (“post paid”), or for flat rate (non-declining balance) telecommunications services, even if they are prepaid. These services continue to follow the existing post- paid rules.

Collecting Fees - Prepaid

Retailers must collect the E-911 fee on each retail purchase of prepaid wireless telecommunications service occurring in Connecticut on or after January 1, 2013.  A retail transaction subject to the E-911 fee occurs in this state if the retail transaction is subject to Connecticut sales tax.  In addition, each separately priced prepaid wireless item sold is subject to the fee.  For example, if two prepaid phone cards are sold to a consumer, the retailer must collect E-911 fees from the consumer in the amount of $1.36 ($0.68 for each retail transaction).  

Wireline/VoIP Service

Telephone or telecommunications companies providing local telephone service, and each provider of voice over internet protocol Service shall assess against each subscriber the fee established by PURA, which shall be remitted to the Office of State Treasurer for deposit into the Enhanced 9-1-1 Telecommunications Fund not later than the fifteenth day of each month.

Collecting Fees - Wireline and VoIP
  • The rate assessed by the Public Utilities Regulatory Authority for FY 2020/21 is $0.68.
  • The sliding scale for customers with multiple wireline phones is shown below:
# of Lines Per-line Assessment
1 $0.68 per line
2 $0.51 per line
3 $0.46 per line
4 - 5 $0.41 per line
6-10 $0.34 per line
11-25 $0.27 per line
26-50 $0.22 per line
51-99 $0.17 per line
100 + $0.14 per line
Wireless/Commercial Mobile Radio Service

Each telephone or telecommunications company providing local telephone service and each provider of commercial mobile radio service shall assess against each subscriber the fee established by PURA.

Collecting Fees - Wireless and Commercial Mobile Radio Service

The surcharge rate for FY 2020/21 is $0.68 cents. The progressive wireline inclusion schedule does not apply to wireless and commercial mobile radio service.


All E-911 payments must be submitted to DSET along with the correct filing form (filled out in its entirety).

Payments shall be made payable to:

  • Division of Statewide Emergency Telecommunications

and mailed to:

  • Department of Emergency Services and Public Protection
    Division of Statewide Emergency Telecommunications
    1111 Country Club Road
    Middletown, CT 06457
  • Please direct any questions to DSET, at 860-685-8080

Pursuant to Conn. Gen. Stat. §16-256g and Conn. Agencies Regs. §28-24-10(a), the Authority and the DESPP have prescribed an E-911 funding assessment schedule based on budget requirements and anticipated revenues. All incumbent LECs, CLECs, CMRS, COCOT and VoIP providers are required for FY 2020/21 to continue to assess their respective subscribers based on a per-line or telephone number assessment ranging from $0.68 to $0.14, depending upon the subscribed number of access lines and telephone numbers. Pursuant to Conn. Gen. Stat. §28-24-10(a), the maximum allowed per line/telephone number surcharge rate is $0.75. The companies that did not respond to the Authority's interrogatories will be assessed the single line rate.

Public Utilities Regulatory Authority

For the following Orders, the Company shall submit one original of the required documentation to the Executive Secretary, 10 Franklin Square, New Britain, Connecticut 06051 AND file an electronic version through the Authority’s website at ct.gov/pura. Submissions filed in compliance with the Authority’s Orders must be identified by all three of the following: Docket Number, Title and Order Number.

  1. Commencing July 1, 2020 until June 30, 2021, each incumbent LEC, CLEC, CMRS, COCOT and VoIP provider shall assess each subscriber a monthly fee as prescribed herein.
  2. No later than October 27, 2020, and quarterly thereafter, (January 27, 2021; April 27, 2021; and July 27, 2021), all telephone or telecommunications companies providing local telephone service and CMRS, COCOT and VoIP providers shall report to the Authority, in accordance with the Table below, and pursuant to a protective order, the E-911 surcharges collected from such providers’ end-users for the previous three months as reflected on the E-911 Surcharge Remittance Form. In addition, each provider is required to submit to the Authority a copy of the monthly remittance forms filed with DESPP. Non-DESPP forms, incomplete forms or forms not filed by the quarterly due dates will not be considered timely filed. Forms can be found on the DESPP website at ct.gov/despp. The Authority will not accept a payment report unless it is in the prescribed format as described in the DESPP’s website. Any reports not in compliance with this format for this Docket and any future dockets will need to be refiled to be in compliance.
Quarters E-911 Surcharges Collected for the Following Months Due Date
3 July, Aug., Sept. Oct. 27, 2020
4 Oct., Nov., Dec. Jan. 27, 2021
1 Jan., Feb., March April 27, 2021
2 April, May, June July 27, 2021