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MailGate Information - Formerly Tumbleweed

MailGate (Formerly Tumbleweed)
MailGate User Guide (Formerly Tumbleweed)
Secure Mail Upgrade to MailGate on Wednesday, June 17th  at 6:00 am
Impact:  All Users of Secure Email (Tumbleweed)

The State of Connecticut Department of Administrative Services/Bureau of Enterprise Systems and Technology (DAS/BEST) provides the State‚Äôs agencies with the ability to send electronic email securely, using the Enterprise Secure Mail Service.  Effective, Wednesday, June 17, 2015, the State of Connecticut will upgrade the current secure mail services known as Tumbleweed.  The new name will be MailGate solution.  We are working with DAS/BEST to make the transition as seamless as possible.  There will be noticeable changes once the new MailGate is implemented.
Impact:
  • As of June 17, 2015, the recipients of DDS secure email will be prompted to create a new MailGate user account (the instructions are attached).  The previous Tumbleweed accounts will no longer be used.

  • The new MailGate password requirements requires that the password must be a minimum of eight (8) characters, must contain at least one number and one special character, and will expire after thirty (30) days.

  • There will now be a MailGate self-service password reset option.

  • The MailGate account will be locked after ten (10) failed login attempts.  If a MailGate account is locked, the user has to contact the DAS/BEST at 860-622-2300, option 9, to request that the account be unlocked.

  • You should continue to follow the link in the email to receive your secure mail.  Do not use old bookmarks previously stored on your computer.
  • The new MailGate URL is https://safemail.ct.gov.  Please update your web-based bookmarks or favorites.

  • Secure mail packages are retained on the secure mail server for a period not to exceed thirty (30) days, at which time the packages are deleted.
Attached are the instructions on how to receive secure mail.  Please contact the DDS Helpdesk if you have any questions.
State of Connecticut
Dept. of Developmental Services
DDS-Helpdesk
Phone:  860-418-6073
Email:  DDS.Helpdesk@ct.gov