The COVID-19 outbreak has had an impact on a number of services, including some services for veterans. Below is information on which services have been impacted, which services have not been affected and resources to help you stay informed:

If you have symptoms of fever, cough, and shortness of breath, call your VA medical center before going to a clinic, urgent care center, or emergency room. Calling first helps us protect you, medical staff and other patients. Call 1-866-808-7921 or CALL YOUR PRIMARY CARE DOCTOR.


CT Federal VA Hospital System Guidelines

  • Testing for VA Patients is by appointment only through the Veteran’s Primary Care Provider.
  • Out of safety for our Veterans and Staff there are no visitors allowed (exceptions are case-by-case)
  • No one under 18 years old will be permitted at the community clinics, Newington campus, West Haven campus or Herrera Center.
  • All patients, staff, visitors, volunteers, contractors and vendors will be screened for signs of respiratory illness and COVID-19
  • Vets Centers (mental health and counseling) are still open.
  • The VA compensation and pensions claims (and appeals) have not been affected.
  • Pharmacy window service will be for emergency medication only. All other medication will be mailed out. Emergency medication includes those ordered for post-surgical procedures, by the Emergency Room or discharge medication. Refill by phone (888-440-6580 or 203-937-4960); online at; or mail in the refill form included with your last prescription
  • The Disabled American Veterans (DAV) transportation network have suspended services, but transportation voucher for LYFT or UBER may apply - ask at time of appointment.
  • The ER is still open - but for COVID-19 cases, see information in the blue box above.
  • Telehealth is being encouraged and used whenever possible. Call your PCP for more information.
  • Valet parking at the West Haven campus is suspended. Parking attendants will be available to direct vehicles.

State Department of Veterans Affairs (DVA)

  • Admissions at the DVA Skilled Nursing Facility and Residential Program has been suspended with the exception of referrals from federal or state VA care partners.   
  • Visitation is prohibited to both the DVA Skilled Nursing Facility and Residential Program except for humanitarian end of life situations.
  • Telehealth is implemented for DVA Veteran Residents and Patients where possible.
  • In addition to a broad range of enhanced health and safety protocols, all Veterans at the DVA are being screened and temp checked on a regular rotating basis. DVA Staff is also being screened and temp checked at the beginning of their shifts.
  • The DVA has established an internal isolation protocol in its Residential Facility.
  • For more information regarding CT DVA COVID-19 response visit:



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