Department of Aging and Disability Services (ADS) field offices are closed to the public as of March 18, 2020 as a protective measure for the safety of our staff and the public. Staff are working and the agency continues to provide needed core services. In the interest of the health and safety of our staff and those we serve, we may not be able to provide certain services that do not allow for appropriate social distancing at this time. For more information on available services, please use this website or call toll-free 800-537-2549.

CHOICES (Connecticut’s program for Health insurance assistance, Outreach, Information and referral, Counseling, Eligibility Screening)

 
 
 
Call CHOICES at 1-800-994-9422 to speak with a counselor in your area. (This link will bring you to a list of Area Agencies on Aging as well as a map of service areas)


What is CHOICES?

CHOICES is Connecticut’s State Health Insurance assistance Program (SHIP).  SHIP agencies empower, educate, and assist Medicare-eligible individuals, their families, and caregivers through objective outreach, counseling, and training to make informed health insurance decisions that optimize access to care and benefits.

Free and unbiased services are provided to Medicare-eligible individuals, families, and caregivers of all ages and income levels. CHOICES strives to provide outreach and education to all individuals in need of assistance, with particular attention to reaching individuals with disabilities, individuals who have low incomes, individuals who live in rural areas, and individuals whose primary language is not English.

CHOICES provides the following services, in-person, by phone, by email, and through other accessible means, depending on the needs and preferences of the consumer:

  • Free, unbiased, one-on-one benefits counseling on all parts of Medicare, including Original Medicare (Parts A and B) Medicare Advantage (Part C), Medicare Supplement, and Prescription Drug Coverage (Part D)

  • Enrollment assistance and plan comparisons for Medicare Advantage and standalone Part D plans

  • Eligibility Screening and application assistance with cost-assistance programs including Medicaid, the Medicare Savings Program, the Low-Income Subsidy/Extra Help Program

  • Information on Medicare Preventive Benefits

  • Outreach presentations (both in-person and online)

  • Media outreach and educational content on Medicare and related benefits

  • Information and referral for other state benefit programs, as well as other Long Term Services and Supports throughout the aging and disability services network

  • Provider and caregiver education
      

Call CHOICES at 1-800-994-9422 to speak with a counselor in your area. (This link will bring you to a list of Area Agencies on Aging as well as a map of service areas)

Who are CHOICES Team Members?

CHOICES recruits, trains, and retains a diverse and effective workforce of staff, in-kind professionals, and volunteers who provide counseling, outreach and assistance at accessible locations throughout the state.  Each year, our five Area Agency on Aging (AAA) CHOICES Regional Coordinators and staff from the Center for Medicare Advocacy offer CHOICES New Team Member training for each AAA region.  CHOICES Regional Coordinators also provide Team Members with update trainings and ongoing support throughout the year.

CHOICES Team Members are trained to consistently and confidentially provide accurate, objective, and comprehensive information and assistance.  CHOICES provides Medicare-eligible individuals with eligibility screenings, application assistance, plan comparisons and enrollment assistance into Medicare Part D and Medicare Advantage plans, as well as information and referrals to many local, state, and federals programs and services.

CHOICES Team Members promote awareness, knowledge, and visibility of the program throughout the state in a variety of ways.  CHOICES disseminates Medicare-related educational and informational materials, conducts Medicare Open Enrollment events, participates in local senior/health fairs and other special events, and provides presentations to small and large groups.

If you are interested in becoming a CHOICES Team Member, call 1-800-994-9422 and ask to speak to the CHOICES Regional Coordinator.

 
General information

 

 

CHOICES Program Information Sheet

 

CHOICES Statewide Open Enrollment Flyer – Managing thru COVID-19

 

Open Enrollment/Part D Resources

 

2021 CHOICES Enrollment Guide

 

2020 CHOICES Open Enrollment Events – Statewide

 

 

Cost Assistance Program Resources

 

Please call CHOICES at 1-800-994-9422 for information and assistance enrolling in the Medicare Savings Program!

 

The current monthly gross income limits (effective until March 1, 2021) are:

2,617.44 single

3,535,02 couple

 

MSP Brochure – English

 

 

Medicare Supplement (“MediGap”) Resources:

 

CHOICES MediGap Rate and Benefit Chart - 10.14.2020- ENGLISH


CHOICES MediGap Rate and Benefit Chart - 10.14.2020 – SPANISH

 

CHOICES MediGap Rate and Benefit Chart - 10.14.20 – FRENCH


CHOICES Counselor Tools

 

SHIP TA Center – COVID-19 Toolkit

 

Benefits Quick Guide 2021

Benefits Quick Guide Supplement 2021

Benefits Quick Guide without color 2021

Benefits Quick Guide and Supplement - Accessible Version - 2021

 

This project was supported, in part by grant number 90SAPG0068, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.