Press Releases

Attorney General William Tong


Connecticut Co-Leads $1.25 Million Multistate Settlement Over 2019 Carnival Cruise Line Data Breach

Connecticut to Receive $67,505

(Hartford, CT) – Attorney General William Tong today announced that Connecticut, along with 45 other attorneys general, has obtained a $1.25 million multistate settlement with Florida-based Carnival Cruise Line stemming from a 2019 data breach that involved the personal information of approximately 180,000 Carnival employees and customers nationwide. Connecticut will receive $67,505.86 from the settlement.

In March 2020, Carnival publicly reported a data breach in which an unauthorized actor gained access to certain Carnival employee e-mail accounts. The breach included names, addresses, passport numbers, driver’s license numbers, payment card information, health information, and a relatively small number of Social Security Numbers. More than 1,200 Connecticut residents were impacted.

Breach notifications sent to attorneys general offices stated that Carnival first became aware of suspicious email activity in late May of 2019—approximately 10 months before Carnival reported the breach. A multistate investigation ensued, focusing on Carnival’s email security practices and compliance with state breach notification statutes.

“Unstructured” data breaches like the Carnival breach involve personal information stored via email and other disorganized platforms. Businesses lack visibility into this data, making breach notification more challenging—and consumer risk rises with delays.

“It’s important that Connecticut residents are notified quickly when their information may be at risk due to a data breach” said Attorney General Tong. “This settlement sends the message that companies need to take stock of what information they maintain and take reasonable steps to protect that information. Storing large amounts of information in unmanageable formats, such as email, does not excuse delays in notifying state attorneys general or impacted individuals about a breach.”

Following the Carnival breach, Connecticut shortened the time limit for companies to provide notice of a data breach under the state’s breach notification statute from 90 days to 60 days.

Under the settlement, Carnival has agreed to a series of provisions designed to strengthen its email security and breach response practices going forward.

Those include:

-Implementation and maintenance of a breach response and notification plan;
-Email security training requirements for employees, including dedicated phishing exercises;
-Multi-factor authentication for remote email access;
-Password policies and procedures requiring the use of strong, complex passwords, password rotation, and secure password storage;
-Maintenance of enhanced behavior analytics tools to log and monitor potential security events on the company’s network; and
-Consistent with past data breach settlements, undergoing an independent information security assessment.

Connecticut co-led the multistate investigation with Florida and Washington, assisted by Alabama, Arizona, Arkansas, Ohio, and North Carolina, and joined by Alaska, Colorado, Delaware, District of Columbia, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Assistant Attorneys General Aine DeMeo and John Neumon, and Michele Lucan, Chief of the Privacy Department, assisted the Attorney General in this matter.

Twitter: @AGWilliamTong
Facebook: CT Attorney General
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Elizabeth Benton

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