Press Releases
05/05/2020
AG Tong Urges Telecom Industry to Expand Illegal Robocall Response
Bipartisan Coalition of Attorneys General Send USTelecom Letter Outlining Plan to Strengthen Illegal Robocall Enforcement
Hartford, CT) – Attorney General William Tong today joined a bipartisan coalition of 52 attorneys general in calling on USTelecom and its Industry Traceback Group (ITG) to expand its collaboration with state attorneys general by bolstering technological capabilities to improve enforcement against illegal robocallers.
In a letter to USTelecom-- the leading organization representing telecommunications-- the coalition urges further development of robocall traceback and other tools suited to law enforcement needs.
“Robocalls are annoying and incessant, and often fraudulent. Attorneys general across the country are working closely with the telecom industry to strengthen our ability to track and trace these scammers and hold them accountable. Our bipartisan letter today outlines several important steps the industry can take to build on that partnership, and to crack down on these unwanted, intrusive and illegal calls,” said Attorney General Tong.
The letter asks USTelecom to advance the ITG’s abilities in identifying robocall campaigns, trends and business ecosystems; conducting automated traceback investigations; and coordinating with relevant law enforcement agencies.
The coalition asks USTelecom to develop and roll out an online platform to collect live data from carriers and robocall-blocking apps. When USTelecom or a law enforcement agency detects an illegal robocall campaign, the law enforcement agency could then submit a subpoena to USTelecom in a streamlined online portal.
The process would allow for rapid review by USTelecom and provide law enforcement agencies the ability to expedite subpoena procedures and access the platform to quickly retrieve relevant data. The platform would bolster law enforcement investigations and could potentially lead to attorneys general offices issuing temporary restraining orders that could stop a live robocall campaign in its tracks.
The coalition’s letter follows a January 2020 meeting in Washington, D.C., with representatives from state attorneys general offices, federal agencies and the telecom industry. Some priorities developed at that meeting include:
• Automating and increasing the total volume of traceback investigations;
• Alerting relevant law enforcement agencies of suspected illegal robocall campaigns;
• Enabling law enforcement agencies to electronically upload and receive responses to subpoenas and civil investigative demands, and providing swift response to those requests; and
• Identifying noncooperative Voice Service Providers, including those that don’t participate in the traceback process, repeatedly originate or accept illegal robocalls, or repeatedly fail to provide sufficient records.
The coalition believes these measures would strengthen the partnership between the USTelecom-backed ITG and attorneys general, a relationship that led to the creation of the Anti-Robocall Principles. Those principles were established in August 2019 when 51 attorneys general and 12 major telecom providers took aim at reducing the number of unwanted and illegal robocalls reaching the American people.
More recently – and due in part to the support from the telecommunications industry and state attorneys general – the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act was signed into law by the federal government. This law enables the industry to develop call-authentication protocols to combat caller-ID spoofing and implement other sweeping anti-robocall measures.
The letter was co-led by Michigan Attorney General Dana Nessel and Ohio Attorney General Dave Yost and was signed by the attorneys general of Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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