Search Office of the Attorney General Filtered Topic Search

Press Releases

Attorney General William Tong

02/21/2019

AG, DCP URGE CONSUMERS TO USE PAYLESS SHOESOURCE GIFT CARDS BEFORE RETAIL OUTLET SHUTTERS ITS U.S. STORES

Retail Outlet Accepting Gift Cards Until March 11

Attorney General William Tong and Department of Consumer Protection Commissioner Michelle H. Seagull today advised Connecticut consumers who may have unused gift cards to Payless ShoeSource to use those credits before the discount shoe chain is slated to close its U.S. stores.

Payless ShoeSource filed for bankruptcy on Feb. 18 and announced its plans to liquidate all 2,300 of its stores, including those in Connecticut.

While the retail outlet will accept gift cards until March 11, returns will no longer be accepted after March 1. The company will no longer honor any coupons and all sales are as-is and final.

"With Payless ShoeSource slated to shutter its doors, time is running out to use the retailer's gift cards and to make final returns. Consumers should act quickly and get their money's worth. While gift cards do not expire in Connecticut, sudden store closings and bankruptcies may prevent consumers from using gift cards," said Attorney General Tong.

“When companies close, the time consumers have to use gift cards can be unpredictable,” said Commissioner Seagull. “Consumers now only have a few weeks to use their gift cards at Payless ShoeSource, and we encourage consumers to visit a store to use those gift cards sooner rather than later. It’s also a great time to use any other gift cards in their possession. We always want consumers to use their gift cards as soon as they are able, because we never know what might happen with a business.”

Consumers with questions can contact the Attorney General's Consumer Assistance Unit at 860-808-5240 or the Department of Consumer Protection at 860-713-6100.

Twitter: @AGWilliamTong
Facebook: CT Attorney General
Media Contact:

Elizabeth Benton
elizabeth.benton@ct.gov
860-808-5324 (office)

Consumer Inquiries:

860-808-5318
attorney.general@ct.gov