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Attorney General William Tong



Loan Servicer ‘Navient’ Hurt Borrowers by Engaging in Deceptive Practices

(Hartford, CT) -- Attorney General William Tong today joined a bipartisan coalition of 32 attorneys general from around the country in defending the states’ vital ability to enforce state and federal consumer protection laws against student loan servicers. In an amicus brief filed in the United States Court of Appeals for the Third Circuit, the attorneys general argue that the case brought by the Commonwealth of Pennsylvania against student loan servicer Navient for exploiting student loan borrowers should be permitted to go forward in the federal courts.

"Bad actor loan servicers cost Connecticut families big money through misinformation and incompetence. States have to step in to protect student borrowers because the federal government won't. If you are getting the runaround from your student loan servicer, the Office of the Attorney General may be able to help sort things out," said Attorney General Tong.

Those in need of help can contact the Attorney General's Consumer Assistance Unit at 860-808-5420 or can fill out a complaint form here. Consumers may also contact the Department of Banking for assistance by calling 860-240-8170 or filling out their assistance form here.

While more than 92 percent of the $1.5 trillion in outstanding student loan debt is owned or guaranteed by the federal government, the day-to-day management of student loans is administered by a variety of private student loan servicing companies that are responsible for collecting payments, enrolling borrowers in specific repayment plans, facilitating the loan’s payoff, collecting on delinquent loans, and otherwise assisting borrowers as issues arise over the lifetime of a loan. Congress intended that these loan servicers “act with honesty and integrity at all times to ensure that the financial aid programs [provided by the federal government] serve the best interests of students.” And state laws ensure that student loan servicers — like any other business – operate honestly in dealing with consumers.

However, in 2017, Navient — one of the nation’s largest student loan servicers — was sued by Pennsylvania, in the United States District Court for the Middle District of Pennsylvania, for engaging in various unfair and deceptive business practices in servicing student loans. These practices included steering borrowers into forbearance rather than more favorable income-based repayment plans, misleading borrowers about when they needed to file annual certifications to remain enrolled in certain repayment plans, and consistently making payment processing errors that resulted in unnecessary fees and penalties. Pennsylvania’s complaint included claims under its state unfair and deceptive business practices statute, as well as under the federal Consumer Financial Protection Act (CFPA).

Later that year, in December 2017, Navient moved to dismiss Pennsylvania’s lawsuit by, among other things, arguing that the federal Higher Education Act preempted Pennsylvania’s state-law claims, and that Pennsylvania could not bring claims under the federal CFPA because the Consumer Financial Protection Bureau (CFPB) had already sued Navient. After the district court denied the motion, Navient appealed to the United States Court of Appeals for the Third Circuit.

The 32 attorneys general — led by New York Attorney General Letitia James — are today supporting Pennsylvania’s lawsuit, which seeks penalties, injunctive relief, disgorgement, and other relief by arguing that states have a substantial interest in protecting their residents from all unfair and deceptive business practices committed by businesses operating within their borders, including federal student loan servicers. Additionally, because consumer protection is and has always been an area of traditional state enforcement and the federal government has for decades welcomed the states’ unique expertise on this matter, Congress never intended to remove the states from their traditional role in protecting their residents from misconduct in the student loan industry. Navient is also wrong to argue that the CFPA limits the states’ authority to bring federal claims in cases where the CFPB has already sued.

Attorney General Tong joins the attorney generals of New York, Alaska, California, Colorado, Delaware, Hawai‘i, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Oregon, Rhode Island, South Dakota, Tennessee, Vermont, Virginia, Washington, Wisconsin, and the District of Columbia in filing the amicus brief.
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Elizabeth Benton
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