We’re proud to announce that the State of Connecticut recently received national recognition for its use of technology to streamline and improve state regulatory practices and provide better service to Connecticut residents. DAS is the state agency that includes the Bureau of Information Technology (BITS), the state’s centralized information technology organization that was involved in this project.
Connecticut was recognized as a 2022 Tyler Public Sector Excellence award winner for combining Tyler’s state regulatory solution, CAVU eLicense, with state regulatory best practices to improve efficiency, citizen satisfaction, and return on investment.
Connecticut regulators also spearheaded the creation of a national user’s group to share ideas, best practices, and solutions to issues with regulators in other states.
Connecticut’s enhanced licensing administration is yet another example of how our state is leading the way in using technology to modernize government services. This recognition is a testament to cross-agency collaborations to improve agency services, so businesses and residents have better access to simpler and easier to use state resources.
Regulators across several state agencies utilize Tyler’s technology for licensing, enforcement, disciplinary actions, and online services for regulated industries. Connecticut has been a leader in implementing one system and standardized processes across its agencies.
Since 2016, Connecticut has expanded its use of eLicense from four agencies to 12, and increased the number of self-service options for licensees. Now, 41 divisions and regulatory boards across the state utilize the same technology, breaking down agency silos, ensuring a consistent experience for consumers, licensees, and state employees, and aligning workflows with the legislative requirements of each regulated industry.
Connecticut now provides streamlined automated processes and online self-service for regulators and licensees across more than 815 credentials. Renewals, payments, and account updates are fast, easy and, in most cases, immediate. The technology is also used for the Department of Consumer Protection’s Consumer Complaint Center, allowing the agency to quickly respond to and resolve consumer complaints, as well as recognize and track complaint trends in the state.