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NOTICE

The Department of Social Services is recommending Electronic Benefit Transfer (EBT) cardholders to protect their benefits by creating a new PIN number periodically. Changing the PIN will ensure that if the card was compromised, benefits will not be stolen. Below are some other tips to keep your benefits safe:

Avoid simple PINs. Number combinations such as 1111, 1234 or 9876 may be easy for others to guess.
Keep your PIN and card number secret. Do not share your PIN or card number with anyone outside your household. Cover the keypad when you enter your PIN on a card reader.
Beware of phishing. DSS and EBT customer service will never call or text to ask for your PIN or card number.
Change your PIN often. Change your PIN at least once a month, especially right before your benefits are to be added to your card, by calling EBT Customer Service at 1-888-328-2666.
Check your EBT account regularly for unauthorized charges. If you see any, change your PIN right away to stop the thief from making new purchases. Report suspicious activity to us.

To request replacement of stolen SNAP benefits, please fill out this form.

Do you need to update your information with DSS?

The fastest way to report changes and complete renewals is online!

UPDATE YOUR INFORMATION

Have other questions?

Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
Follow the prompts to get the information you need

Our automated 'interactive voice-response' telephone system helps DSS clients get the information you need without waiting to speak to an Eligibility Services Worker. This Client Information Line service is available 24/7. Opening a phone benefits account will support your 24/7 access.

You can also connect directly to a worker in our Benefits Center by following the phone menu prompts on Mondays, Tuesdays, Wednesdays, Thursdays & Fridays from 8.00 AM to 4:30 PM. The Benefits Center is staffed with Eligibility Service Workers dedicated to answering your questions, processing change requests and providing you with information about other resources.

Visit us in person

Office hours are:

Monday - Friday 8 AM to 4:30 PM.

Follow this link for DSS Field Office locations and service information.

General Information:
For general information & referral: 1-800-842-1508 (recorded information)
Toll-free TDD/TTY line: 1-800-842-4524

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