Community Ombudsman Program
What is the Long Term Care Community Ombudsman?
The Long Term Care Community Ombudsman (LTCCO) is a dedicated advocate who works to improve the quality of life and care for Connecticut citizens receiving long-term services and supports under one of the Department of Social Services (DSS) waiver programs and residing in community settings. These settings including private homes, residential care homes, and assisted living communities. All Ombudsman activity is performed on behalf of, and at the direction of residents. All communication with the residents, their family members or legal guardians, as applicable, is held in strict confidentiality.
What does the Long Term Care Community Ombudsman Do for Individuals Receiving Home Care?
The LTCCO responds to, and investigates complaints brought forward by residents, family members, and/or other individuals acting on their behalf. Ombudsmen offer information on consultation to consumers and providers, monitor state and federal laws and regulations, and make recommendations for improvement. The program also recruits, trains, and supervises Volunteer Resident Advocates who assist residents in resolving concerns. Here's a closer look at what the LTCCO does:
Responds to and Investigates Complaints: Identify, investigate, refer and resolve complaints about home care services. The LTCCO looks into complaints brought forward by individuals, family members, or other advocates on the individuals behalf. The Ombudsman assists in resolving problems at the individual who receives LTSS's discretion.
Educates About Rights: One of the fundamental roles of the Ombudsman is to educate individuals and their families about their rights and about homecare services. This empowers them to make informed decisions about their care and services, fostering a sense of autonomy.
Empowers and Supports: The LTCCO provides vital support by empowering individuals and families to voice their concerns with confidence to those providing care or services. This advocacy ensures that residents' preferences and needs are acknowledged and respected.
Provides Information: Offering information regarding long-term services and supports is another essential function. This helps individuals and families navigate the often complex landscape of long-term care options and resources available to them.
Advocates for Improvements: The Ombudsman actively advocates for improvements in both state and federal laws and regulations related to long-term care. Their efforts contribute to creating a more favorable environment for those receiving services.
Represents the Voice of Individuals: The LTCCO serves as a powerful advocate for the voice and interests of individuals receiving long-term services and supports before governmental agencies or any other interested party. It is a self-directed and resident centered program.
Identifies and Seeks Remedies: The Ombudsman identifies and seeks to remedy any gaps or issues in provider, government, or community services. This proactive approach helps enhance the overall quality of care and services.
Respects Privacy and Confidentiality: Maintaining strict privacy and confidentiality is paramount to the LTCCO's approach. This ensures that individuals feel safe in sharing their concerns and experiences.
Free and Confidential Services: Importantly, all the services provided by the LTCCO are free and confidential, eliminating any barriers to seeking help and support.
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Resource Limitations: Our dedication to resolving concerns, advocating for improvements, and empowering individuals and families is crucial in improving the quality of life and care in Connecticut's community settings. However, It is important to note that referrals and cases will be opened based on available resources and appropriations. While the LTCCO is committed to assisting individuals, the extent of services may be contingent on available resources. If you or someone you know requires assistance in exercising their rights or addressing long-term care concerns, do not hesitate to reach out to your Regional Community Ombudsman at 1-866-388-1888.
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