Overview

When you opt-in to receiving text messages from the Connecticut Department of Social Services (DSS), we will send you an SMS message to confirm your signup.

You can cancel the service at any time. Just text "STOP" to the short code or toll-free number. After you send the text message "STOP" to us, we will send you a text message to confirm that you have been unsubscribed. After this, you will no longer receive any text messages from us. If you want to join again, text “START” to the short code or toll-free number, and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at 1-855-626-6632.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. You will receive messages regarding the status of your DSS application or when your DSS renewal is due as well as any important messages from DSS such as appointment reminders and office closures. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

No information obtained from short code or toll-free number will be shared with any third-parties for their own marketing reasons or purposes.

If you have any questions regarding privacy, please read our State Confidentiality Statutes