NOTICE: The Department of Social Services has suspended in-person visits to our field offices as a protective measure for customers and staff. We are continuing to provide services. Customers can access benefit and application information, 24/7, at and; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone and by mail is at Thank you, and please also visit for latest State of Connecticut updates.

Office of Legal Counsel, Regulations and Administrative Hearings (OLCRAH)

What's Next

Once a hearing has been requested, you may still want to try and resolve the issue with a worker. If the issue is something that can be easily resolved or you are just looking for an explanation of what happened, you may wish to contact a  worker or a supervisor by calling the Benefit Center at 1-855-626-6632.

If the problem is resolved before the date of the hearing, please contact the hearing office at 1-800-462-0134 to withdraw your request for a hearing. We will also ask you to submit your withdrawal in writing. You may use form W-535 Letter of Resolution found here to withdraw your hearing request or you may simply submit a signed letter stating that you are withdrawing your request for a hearing. Our mailing address and fax number are at the bottom of this page.