**Response time at our telephone Benefits Center is being affected by power outages from Tropical Storm Isaias, related to computer access by staff. Thank you for your patience. [August 5, 2020, at 8 a.m.]

The Department of Social Services has suspended in-person visits to our field offices as a protective measure for customers and staff. We are continuing to provide services. Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.

Long-Term Care

How To

To better serve our applicants and providers, effective January 5, 2015, DSS has realigned our four Long-Term Services and Supports (LTSS) Application Centers.

• The Bridgeport, New Haven and Waterbury LTSS Application Centers now process all Medicaid applications for nursing home care from specific cities and towns. Please check this table for which of the three LTSS Application Centers to use regarding nursing home applications, based on your city or town.

• The Hartford LTSS Application Center will process all new Medicaid applications for home- and community-based services statewide (Medicaid waiver programs). Please check this table for which of the three LTSS Application Centers to use.