Welcome to the ImpaCT information page!  At the Department of Social Services, we are excited about ImpaCT, our new advanced eligibility system, and are pleased to share the latest information about its operation.

ImpaCT is a modern system that  helps us serve you better than ever before.  Statewide implementation of ImpaCT was completed in August 2017.

With ImpaCT:

  • DSS notices and letters are more helpful and easier to read;
  • Optional email notifications are available;
  • New tools are helping DSS be even more efficient, accurate and timely;
  • Convenient online applications, renewals and change reporting  remain available;
  • Additional benefits will come from a state-of-the-art, new-generation eligibility system – replacing an outdated, nearly 30-year-old system.