Transactions for documents mailed and dropped off are being completed as quickly as possible, in the order in which they are received. The average turnaround time is approximately four weeks. The DMV appreciates the public’s patience as it navigates through the COVID-19 pandemic.

Americans with Disabilities Act Policy

The Department of Motor Vehicles (DMV) is committed to complying with the Americans with Disabilities Act (ADA), a federal law which makes it unlawful to discriminate against a qualified person with a disability.   In accordance with the requirements of Title II of the Americans with Disabilities Act, we are also committed to providing reasonable accommodations to qualified persons with disabilities to ensure full and fair participation of employees and the general public in all Department programs, services, and activities.
An accommodation is any change to the work environment, an employment practice or the way things are customarily done to enable a qualified person with a disability to perform the essential functions of a job, and to enjoy equal benefits and privileges of employment, programs, and services.  The DMV will make every effort to provide an appropriate, reasonable accommodation to the known physical or mental disability of qualified individuals, unless doing so would fundamentally alter the nature of its programs or services or cause undue hardship.  An undue hardship means that a specific accommodation would require significant difficulty or expense.
In situations where an individual has a disability that is not obvious or when it is not apparent how the requested accommodation relates to an individual’s disability, the Department may request the individual to provide information related to the functional impairment from a healthcare provider in order to fully and fairly evaluate the accommodations request. 
Under the Americans with Disabilities Act, a person with a disability is defined as a person who (1) has a physical or mental impairment that substantially limits one or more major life activities of such individual or; (2) has a record or history of such impairment; (3) is regarded or perceived as having such impairment.
To request an accommodation

Qualified individuals with a disability who requires an accommodation to perform the essential functions of the job or to obtain access to the employment process should contact Phillippia Fletcher-Denovellis, Human Resources, at (860) 263-5268. 
With regard to requiring an accommodation in order to access DMV’s Facilities, programs or services, individuals should contact the Building Superintendent of Facilities at (860) 263-5326.  If there is a need for a modification for effective communication to access services offered by DMV, including sign language, interpreters, and documents in Braille, individuals should contact the ADA Coordinator, Natalie Shipman, at (860) 263-5264. 
Decisions on a request for a reasonable accommodation will be made within fifteen (15) business days of the request, barring extenuating circumstances such as waiting for needed medical information from an individual’s health care provider.  In such events, the Department will work with the individual to provide temporary measures, if possible.
The ADA Coordinator, Natalie Shipman, is responsible for ensuring ADA compliance.   This role also includes investigating disability-related discrimination complaints made with regard to programs, services, practices, and employment discrimination. She also serves as the contact person for individuals who have disability-related questions, or concerns.
Individuals who feel that this policy has been violated may file a complaint with the DMV ADA Coordinator, Natalie Shipman, Equal Employment Opportunity Manager, within 30 days of the alleged violation.  Complaints should be filed in writing and sent to or at 60 State Street, room 236, Wethersfield, CT 06161. Mrs. Shipman can also be reached at (860) 263-5264.
To ensure that this policy is accessible to all employees and the public, it will be distributed throughout the agency and posted on the agency’s website and bulletin boards.  Upon request, this policy will be made available in alternative formats.

The Department of Motor Vehicles guarantees all employees that retaliatory action of any kind for filing and/or participating in a complaint alleging discrimination will not be tolerated.