About the Operations Center

The Operations Center is primarily involved in the overall management and coordination of services purchased directly by families or provided in partnership with the department by private providers. The Center is committed to ensuring that individuals and families have the opportunity to direct their own services either through hiring their own staff or choosing from an array of qualified vendors.
Included in the Center’s responsibilities are: the certification, enrollment and quality oversight of private providers, lead responsibility for the rate setting process, oversight of the individual budgeting system and database, management of the Master Contract system of payment, cost reporting for private providers, management of the Fiscal Intermediary contract, and management of the department’s fiscal spend plan for private services.
The Operations Center staff work closely with regional staff, particularly the Private Assistant Regional Directors, Self Determination Directors and Resource Administrators in carrying out contractual and continuous improvement activities to ensure the availability of quality services.