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About Quality Improvement Services

Quality Improvement Services promote a broad-based process for improvement of organizational performance and service quality.  Quality Improvement Services is responsible for regular review of quality data to identify areas of needed improvement and implement plans that support the achievement of targeted performance goals, consumer satisfaction, and positive outcomes for individuals and families.
The responsibilities are:
  • The establishment of targeted performance goals
  • Regular review of data such as, quality service review (QSR), National Core Indicator (NCI) survey data, abuse and neglect findings, restraint and critical incidents, psychotropic medications, and Program Review Committee (PRC), Human Rights Committee(HRC), and Independent Mortality Review Board (IMRB) findings
  • Development and monitoring of system-wide improvement plans to address targeted performance goals
  • The facilitation of Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA) and other improvement processes to prevent, manage, and reduce risk 
Quality Improvement Services works closely with the department’s Executive Management Team, Quality Management Division, Quality Improvement Divisions, Provider Council, and Quality Councils to analyze trends in quality data and make recommendations for systems improvement.
National Core Indicators