FAQs

• Are paper applications available?
  Answer:

  All of OSFM’s applications and renewals are online.  We continually seek to make the online application and renewal processes as user-friendly as possible, and we welcome your recommendations for doing so.

• I think I have a username, but I don't remember it.  What should I do?
  Answer:

  Please email osfm.online@ct.gov with your name, credential number, and any other information that you can provide.  We will look up your username for you.  Please do not create an additional online account.

• How do I pay fees?
  Answer: You may pay fees online with a credit or debit card.
• How do I renew a license or registration?
  Answer:

  Approximately 45 days before your license/registration’s expiration date, OSFM will email you a renewal notice that contains a Fast Track PIN and instructions for your online renewal.

• I don't think I received a renewal notice.  What should I do?
  Answer:

  First, check your spam or junk email folder.  If you still do not see a renewal notice and your credential’s expiration date is in fewer than 45 days, it is possible that we have a different email address on file for you (perhaps one that is no longer in use).  Please contact osfm.online@ct.gov with your new information.

• MIA renewal
  Answer: [Insert your Answer here]