“With citizen and employee expectations continually evolving, government agencies are leveraging new technologies and processes to drive innovation through their digital experiences,” said Dustin Haisler, Chief Strategy and Innovation Officer, Center for Digital Government. “The leading government experiences have retained a human-centric approach to service delivery, incorporating digital equity, accessibility and inclusion into all of their experiences.”
Connecticut was selected for a State Government Experience Award for the development and implementation of Robin, a chatbot designed to provide assistance and guidance as residents interact with state government.
To meet the needs of residents, the BITS digital team began improving digital services in 2019, starting with Business CT and Robin. In the ensuing years, the BITS team has worked with many agencies, including the Departments of Social Services, Housing, Motor Vehicles, Economic Development, Public Health, Higher Education, the Office of the Governor, and more. Robin is slated to be rolled out to additional agencies in coming months.
Read more about Robin and the Government Experience awards below.
Congratulations to the BITS Digital team on this well-deserved recognition.