The Office of Organizational & Skill Development (OSD)
Administrative Services Area
Answer: The Administrative Services Area is comprised of OSD staff that provide Organizational Development (OD), training, media, production and support services to all staff to facilitate the use of technology and media to enhance service provision. Media production and design, web based training design and development, conference planning and the learning management system enhance staff skill and service provision.
Highlights of the Administrative Services Area
Answer: Software training & Support- Microsoft Office; Adobe; Graphics, etc. Competency based training and OD to integrate technology and function to enhance effectiveness and create access in service delivery.
Software Support - OSD has 2 professional staff, Peter.Petrella@ct.gov and Patricia.Tartaglino@ct.gov dedicated to providing follow-up and technical support for staff needing assistance implementing the techniques they learned in training.
Production and Media – The design of educational campaigns (posters, brochures, video) and materials to facilitate access, education and use of agency programs.
Web Based Training (WBT) – The design of competency based training or presentations that can be taken via the web. Examples included HIPAA Privacy; SNAP (formerly Foodstamps); Confidentiality; Information about Family Councils, etc.
Geographic Information Systems (GIS) - The creation of digital maps using local, State, and/or Federal data to support efforts such as program planning, grant development, and program evaluation. These maps can be provided in a number of either print forms or digital formats for inclusion in Adobe Acrobat (PDF) documents, Word documents, or PowerPoint presentations. Examples can be found on the DSSWeb in the 'General Information' folder.
Research - OSD provides research support that includes but is not limited to literature reviews, quantiative and qualitative statistical analyses, and deployment of online surveys. Training in areas such as evidence-based practice (EBP), results-based accountability (RBA), and needs assessment are offered as well.
Support Services – The provision of support services to DSS staff to enhance educational engagement. Examples include room reservations; event planning; equipment loan; etc.
The DSSLearnCenter is an Internet-based Learning Management System (LMS) which provides users with easy access to view and register for Instructor-Led Courses, Web-Based Courses, Learner Assessments and other training and professional development opportunities offered by the Office of Organizational and Skill Development (OSD). Supervisors and Managers have the ability to track their staff’s professional development as well as enroll their staff in training related activities. Users can also easily view and print transcript information. From an administrative perspective, the DSSLearnCenter brings together student profile information, course information and content, training and testing statistics, usage tracking, and report generation.
Highlights of the Leadership and Professional Development Services Area
Leadership Development Training – Competency based training for employees that will be are or may become organizational leaders. Cultural competency, service, interpersonal skills, participative management and leadership skills are integrated into each day of training. Examples include Overview of Supervision; Positive Influence and Interpersonal Skills; Effective Coaching and Training; Leading and Facilitating Effective Meetings; etc.
Professional Education – Competency based training for employees that are or may become organizational leaders. Cultural competency, service, interpersonal skills, participative management and leadership skills are integrated into each day of training. Examples include The Resiliency Factor; The Helping Relationship; Managing Multiple Priorities; Effective Project Management; etc.
Personal Education – Training and enrichment programs that support personal growth with skills that can be integrated into the workplace. Examples include The Career Mobility Workshop; Telephone Usage for Quality Service; Basic Time Management; Pumping Neurons; etc.
Employee Fundamentals – Competency based training for employees in the fundamental operating policies and protocols that DSS employees are responsible for. Examples include Welcome to DSS – Your Role; Affirmative Action; Sexual Harassment; Workplace Diversity and Cultural Responsiveness; Preventing Workplace Violence; The American With Disabilities Act; etc.
Highlights of the Programs Service Area
CORE (Curriculum, Orientation, Reinforcement and Enrichment) training for new Eligibility employees – CORE training is divided into 3 tracks of training with each track focused on building competencies for each programmatic area - Basics; Family; Adult. Cultural competency, service, policy, procedures and Eligibility Management System (EMS) processing are integrated into each day of training. (23 days of training).
CORE training for new Child Support employees – Competency based training for new employees that will be delivering Child Support Services. Cultural competency, service, policy, procedures and CCSES processing are integrated into each day of training. (14 days of training).
Programs training – The continued updating and building of skills related to programs - Foodstamp, Child Support, Medicaid, Temporary Family Assistance, State Supplement, State Administered General Assistance (SAGA), Voluntary Paternity Establishment, Social Work, etc..
OD initiatives – Initiatives to support efficiency, effectiveness and service. Examples include Workload Management, Best Practices and Reception Area Analysis.
Support for Partners – The provision of training and OD services to partners of DSS to support service and the sustainability of a social services home that reaches into the community for clients. Examples include the Human Services Infrastructure (HSI), EMS Inquiry training and HUSKY Forums.
Highlights of the Special Projects Service Area
Answer: CT Prevention Council; Fetal Infant Mortality Review/AHEC; Health Disparities); Community Planning Group, Asian Family Services Advisory Committee, Methamphetamines Task Force; Fatherhood Initiative
Leadership and Professional Development Service Area
The Leadership and Professional Development Service Area is compromised of OSD staff that provide OD and training services to all staff to foster personal and professional growth and development to create a learning organization. The Leadership and Professional Development Service Area supports staff to consistently enhance their skills to support innovation through leadership and knowledge.
Programs Service Area
The Programs Service Area is comprised of OSD staff that provide OD and training to the staff that deliver programs. The Programs Service Area has the responsibility for training new staff and supporting ongoing skill development to increase service, cultural competency, efficiency and effectiveness. In addition to ongoing support, the service area provides training in any new initiatives or in program changes to DSS staff. OD services to the Programs area are another critical component to insure that the organizational processes support staff and service to clients.
Special Projects Service Area
Answer: This service area operates as an organizational development center. It includes projects that are internal and external to DSS and that require collaboration with many partners. Projects in this service area often require specific expertise.
What are the services of OSD
OSD provides an expansive grouping of Training, Organizational Development (OD) and Media and Production Services to DSS. OSD is deployed in four service areas – Programs; Leadership and Professional Development; Administrative; and Special Projects Service Areas. In each of the four service areas the foundational services of training, organizational development and media services are provided by specialists.
The staff in OSD hold the designation of Organizational and Skill Development Consultants and Project Managers, Educational Media Associate, Executive Media Producer, Administrative Assistant, Secretary and Director. Each person in OSD has an area of specialty and expertise that has been achieved through experience, skills and academic preparation.