Non-Emergency Medical Transportation (NEMT)

Overview

Medicaid Non-Emergency Medical Transportation (NEMT) is an important benefit for Medicaid members who need to get to and from Medicaid-covered medical services but have no means of transportation. This site is intended to assist in understanding the Connecticut NEMT program.  The following information and documents summarize the range of Medicaid-covered transportation services, the processes involved and past and current documents related to the Connecticut NEMT program.

NEW  Non-Emergency Medical Transportation (NEMT) Contract (updated December 7, 2017) State of Connecticut Competitive Procurement for NEMT Services, Executed Contract
 
The Department of Social Services (DSS) has now completed contract negotiations with Veyo, a Total Transit Company. 
 
The contract with the state is now fully executed and is effective January 1, 2018 through December 31, 2020.  The NEMT program has been restructured to provide the contractor with greater flexibility and capacity to engage a range of transportation through the state in order to best serve Medicaid members.

Please follow this link for a copy of the Veyo contract.

 
There will be a change in how to contact the HUSKY Health program for NEMT services.

 

  • To request rides for medical appointments that will take place on or after January 1, 2018, the new telephone number to call is: 1-855-478-7350

  • To request rides for medical appointments that will take place in December 2017, the number to call is stil1 1-888-248-9895.

 

The types of transportation services will not change and members will still need to call at least 48 hours (not including weekends and holidays) before their appointment.  If a member has an urgent need and their healthcare provider needs to see them the same day or next day, they need to call as soon as they can to make arrangements.  Members are asked to please remember to cancel or change any transportation requests as soon as possible if any of their appointments have been changed or  been cancelled.
 
The current contract with LogistiCare runs through December 31, 2017. DSS staff are working with Veyo to make the transition as seamless as possible.
 
The Department of Social Services looks forward to continuing to serve our members.