General Guidance

Overview

Applicants and clients have the option of contacting the Department of Social Services online,
by phone, or in person.
 
Online:
By phone:
 
Phone access is available through the DSS Client Information Line and Benefits Center.
 
  1. Call 1-855-6-CONNECT (1-855-626-6632)
    (TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)

  2. Follow the prompts to get the information you need
Our automated ‘interactive voice-response’ telephone system helps DSS clients get the information you need without waiting to speak to an eligibility worker.  This Client Information Line service is available 24/7.  Opening a phone benefits account will support your 24/7 access.
 
You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:00 p.m.  The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
 
In Person:
 
DSS field offices are also available for service assistance.  Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m.  Please see below for more information.

Follow this link for DSS field office location information.

 

***************************

For general information & referral: 1-800-842-1508 (recorded information)
Toll-free TDD/TTY line: 1-800-842-4524

Information for News Media

Information about Freedom of Information Act Requests