Overview
- For fastest service, we recommend online applications (complete application information is available at How to Apply); and online change reporting (Reporting Changes).
- We encourage DSS clients who have online access to open a client benefits account (MyAccount) at www.connect.ct.gov Opens in a new window Opens in a new window Opens in a new window Opens in a new window. This will give you 24/7 access to your information.
- For a quick and handy eligibility pre-screening tool for DSS services, please visit www.connect.ct.gov Opens in a new window Opens in a new window Opens in a new window Opens in a new window.
- With MyDSS, our mobile-friendly app, access your account on any device (www.ct.gov/mydss).
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Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
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Follow the prompts to get the information you need
Our automated ‘interactive voice-response’ telephone system helps DSS clients get the information you need without waiting to speak to an Eligibility Services Worker. This Client Information Line service is available 24/7. Opening a phone benefits account will support your 24/7 access.
You can also connect directly to a worker in our Benefits Center by following the phone menu prompts on Mondays, Thursdays & Fridays from 8 a.m. to 4:30 p.m. & Tuesdays from 8 to 11:30 a.m. (closed Tuesdays from 11:30 a.m. on & all day Wednesdays). The Benefits Center is staffed with Eligibility Service Workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
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For general information & referral: 1-800-842-1508 (recorded information)
Toll-free TDD/TTY line: 1-800-842-4524
Information for News Media
Information about Freedom of Information Act Requests
[Updated 9/13/22]