Applicants and clients have the option of contacting the Department of Social Services online,
by phone, or in person.
- For fastest service, we recommend online applications (complete application information is available at How to Apply); and online change reporting (Reporting Changes).
- We encourage DSS clients who have online access to open a client benefits account (MyAccount) at www.connect.ct.gov Opens in a new window Opens in a new window Opens in a new window Opens in a new window. This will give you 24/7 access to your information.
- For a quick and handy eligibility pre-screening tool for DSS services, please visit www.connect.ct.gov Opens in a new window Opens in a new window Opens in a new window Opens in a new window.
Phone access is available through the DSS Client Information Line and Benefits Center.
Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
Follow the prompts to get the information you need
Our automated ‘interactive voice-response’ telephone system helps DSS clients get the information you need without waiting to speak to an eligibility worker. This Client Information Line service is available 24/7. Opening a phone benefits account will support your 24/7 access.
You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:00 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
DSS field offices are also available for service assistance. Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m. Please see below for more information.
For general information & referral: 1-800-842-1508 (recorded information)
Toll-free TDD/TTY line: 1-800-842-4524
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